Shipping Policy
Processing & Shipping
Please allow 1–5 business days for order processing before shipment.
Shipping time:
Shipping costs are calculated at checkout.
US, CA: 8–15 business days
UK: 9–15 business days
Western Europe: 8–15 business days
Rest of Europe: 12–20 business days
Australia, New Zealand: 6–12 business days
South Korea, Japan, Hong Kong: 4–10 business days
Middle East: 12–20 business days
Rest of the world: 15–25 business days
Returns & Exchanges
We offer FREE exchanges worldwide and a 14-day return policy.
Returns or exchanges can only be requested after the order has been delivered.
To start a return or exchange, please visit your Account Page or our Returns Page for full details.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
You can also find your tracking code on your order status page.
If you cannot locate your tracking code, please contact us via email and we’ll be happy to assist.
We recommend monitoring your package regularly until delivery.
Return to Sender / Failed Delivery
If delivery fails and the package is not collected within the courier’s holding period, the order will not return to our warehouse. Instead, it will be sent to an international shipping hub.
From the international hub, we can reship the package upon request.
Please note that returned packages cannot be stored again in our warehouse, so additional shipping fees may apply.